Superior Industrial Fire Services, Inc. serves industrial sites to provide Emergency Medical Services, Rescue and/or Fire Services. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees.

This position supports the emergency services within the Phillips66 refinery. 

• Maintain Wood River Refinery Safety Training annually.
• Maintain CPR/AED certification, renewed as needed.
• Answer non-emergency phones using quality Customer Service to assist callers with proper information and guidance.
• Answer Emergency Response phone lines in a calm, courteous, and professional manner using outlined protocols.
• Obtain all necessary information from telephone callers to determine the incident location and proper response/resources from emergency response teams.
• Monitor and operate two-way radio communications.
• Dispatch security and emergency response personnel as needed.
• Notifies appropriate command staff and assets during emergency events.
• Monitor and operate multiple computer systems in dispatch console.
• Monitor and operate closed circuit camera systems.
• Maintain situational awareness of local weather events, resource status, significant incidents, planned events, etc.
• Process and complete daily shift reports and file appropriately.
• Follows directions and instructions given by supervisor.
• Maintain cleanliness and order in offices and waiting areas.
• Communicate any deficiencies, safety concerns, incidents to assigned supervisor.
• Verify Identification, Background check, Drug Test Status, Compliance Training and modify/update badges as needed for existing contractors
• Complete all assigned tasks provided by supervisor.

• Minimum age requirement of 18 years or older
• Must possess High School diploma or equivalent
• Must possess valid Driver’s License
• Successful completion of pre-employment drug screen and background check
• Successful completion of pre-employment Safety Training
• Must obtain Transportation Workers’ Identification Card (TWIC)
• Must have at least one (1) year of data entry, dispatching, or other telecommunications experience
• Must have ability to speak clearly and concisely, providing detailed information under stressful circumstances.
• Must obtain within 6 months of hire date:
• CPR/AED Certification

Benefits: 

• Opportunities for Career Advancement
• Competitive Wages
• Ability to Receive on Demand Pay Before Pay Day
• 401(k) with Company Contribution
• Medical, Dental, Vision & Life Insurance
• Voluntary Insurance (short-term disability, critical illness, accidental & legal)
• Company Paid Life Insurance and Long-Term Disability
• Paid Vacation & Sick Time
• Holiday Pay
• Tuition Assistance
• Company Provided Training